Do you have an idea, problem or a suggestion for Greyscalegorilla? Try searching the FAQ below to see if it has already been answered. If you have a Product specific question, please check the FAQ below or drop us a line in Product Support.
General Product FAQ
I’m having problems downloading the files. What do I do?
Some of the products are pretty large downloads. Depending on your connection, it may take a while. Try restarting the download if you have problems. If you run out of download attempts please email me and I will send you more.
Help! My hard-drive crashed and I need to re-download my product. Can you Help?
Sure thing. Hard drive crashes suck. Just drop us an email below using the email address you bought the kit with and we can send you a new download.
I’m missing textures when I render with NET render. What Can I Do?
You need to have our products installed on any machine you plan on rendering on including NET render machines. You may need to purchase a Multi-User License for use on your render farm. Contact us below to learn about affordable pricing for render nodes.
Can I use your products for commercial work?
Absolutely. Our products were made for production work. In fact, we would love to see what great things you have made with Greyscalegorilla products.
Light Kit FAQ
I don’t have the latest version 1.5 of the Light Kit. Where can I get it?
Just drop us an email below using the email address you bought the kit with and we can send you a new download link for the latest version.
Sometimes textures show up as missing in my scene files when I use the kit. What do I do?
Be sure you have the “GSGTextures” folder included with the kit installed in your Cinema 4D “tex” folder.
HDRI Studio Pack FAQ
Help! I’m not getting any shadows at all when using the Studio Pack.
Be sure you have global illumination turned on and that you have a floor in place to catch the shadows. If you still are having problems, try reinstalling the Studio Pack.
Where did the seamless floor rig go in the latest version?
The Seamless Floor Rig is now built in to the HDR Rig. This allows you do some cool things like add reflections to your seamless floor and other compositing tricks. If you need just the Seamless Floor, just turn down the HDR Brightness to zero and it will behave the same as it did in previous version.
Transform FAQ
My Effects Don’t Work After I Install
This usually happens with the plugin isn’t installed properly. Make sure on the “Transform” folder is the only folder under Plugins. Be sure to watch the Install video that was included and make sure it’s in the right place. Then, everything should work perfectly.
It says that I’m in Demo Mode. What Can I do?
If you have purchased a licence, then it may mean that the plugin isn’t installed properly. Make sure on the “Transform” folder is the only folder under Plugins. Be sure to watch the Install video that was included and make sure it’s in the right place. Then, everything should work perfectly.
How Can I Transform One Object Into Another?
You can do this by using two Transforms in one scene. Set one to OUT mode and one to IN. Then put two different objects in. As long as they are of similar sizes, the effect should look like one is Transforming into another. I will have a tutorial about this very soon. Stay tuned.
Does Transform Support Dynamics
Transform does not officialy support Dynamics. However, if you are using Cloner Mode, then you will be able to add dynamics to the clones with no problems. (It works pretty great with Motext, too). We hope to have it working fully in a future version.
Im Having Problems using Motext
With the latest update (13.058), Motext has a bug that breaks subdivided text with quad caps. Until that is fixed, we suggest using the spline text and and extrube nurb for now. We are working with Maxon to make sure it’s fixed ASAP.
What versions of Cinema 4D does Transform work with?
Transform works with R12 and R13. It requires the Studio Edition or Broadcast Edition.
Are there any ways to change the shape of the chunks?
There are a few ways to get the chunks you want with Transform. Chunk mode creates chunks by cutting apart existing geometry. So, first try adding more interesting geometry to your model to allow for more interesting breaks. Triangulating your geometry also helps. Transform also works with other breaking tools. Just break apart your model any way you wish and use Transform’s Existing Parts mode.
Texture Kit Pro FAQ
It says that I’m missing Textures When I try To Use Texture Kit Pro. What Do I Do?
Texture Kit Pro’s install is a bit different from other products of ours. Be sure to install not only the lib4d file, but the textures and texture path as well. If you get stuck, be sure to watch the included video that came with your download.
When I render the “Battered_metal”, why do I get a texture error saying I’m missing “scratches_001.psd”?
For some early purchasers of Texture Kit we mixed up one .psd for a .jpg. Download the missing texture and simply add it to your /Applications/MAXON/CINEMA 4D/tex folder.
Do the original Texture Kit textures come with Texture Kit Pro?
Yes. All the original ones are in the new Kit.
Please do not hesitate to contact us using the form below If your questions wasn’t answered or if you have any other questions about Greyscalegorilla Products.