Product Support

Hi, Do you have an idea, problem or a suggestion for Greyscalegorilla? Try searching the community support below to see if it has already been answered. If you have a Product specific question, please check the FAQ below or drop us a line in Product Support.

People-Powered Customer Service for Greyscalegorilla

General Product Support

I’m having problems downloading the files. What do I do?

Some of the products are pretty large downloads. Depending on your connection, it may take a while. Try restarting the download if you have problems. If you run out of download attempts please email me and I will send you more.

Help! My hard-drive crashed and I need to re-download my product. Can you Help?

Sure thing. Hard drive crashes suck. Just drop us an email below using the email address you bought the kit with and we can send you a new download.

I’m missing textures when I render with NET render. What Can I Do?

You need to have our products installed on any machine you plan on rendering on including NET render machines. You may need to purchase a Multi-User License for use on your render farm. Contact us below to learn about affordable pricing for render nodes.

Can I use your products for commercial work?

Absolutely. Our products were made for production work. In fact, we would love to see what great things you have made with Greyscalegorilla products.

Light Kit Support

I don’t have the latest version 1.5 of the Light Kit. Where can I get it?

Just drop us an email below using the email address you bought the kit with and we can send you a new download link for the latest version.

Sometimes textures show up as missing in my scene files when I use the kit. What do I do?

Be sure you have the “GSGTextures” folder included with the kit installed in your Cinema 4D “tex” folder.

HDRI Studio Pack Support

Help! I’m not getting any shadows at all when using the Studio Pack.

Be sure you have global illumination turned on and that you have a floor in place to catch the shadows. If you still are having problems, try reinstalling the Studio Pack.

Please do not hesitate to contact us using the form below If your questions wasn’t answered or if you have any other questions about Greyscalegorilla Products.